General

What is Central ERP®?

Central ERP® takes control of the people, materials, finances, resources and planning you need to run efficiently, ensuring every aspect of your business is managed in our comprehensive ERP solution. The system gives you a full cloud accounting and financial planning suite, with resource planning, scheduling, stock control and more. It includes all of the functionality found in traditional ERP systems at a fraction of the cost, and unlike most small business software provider we do not use add-ons or ‘apps’ meaning that your data is fully integrated in one central system with one point of control.

Which version is right for my business?

For any job, you need to use the right tool, and for this reason we offer a range of industry and sector specific solutions.

Manufacturing Edition is suitable for small & medium sized manufacturers, as well as engineering firms and jobbing shops. Our software is used by a wide range of manufacturing companies, from food & drinks manufacture to furniture manufacturing. Our software is flexible enough to apply to a wide range of uses and is suitable for large batch process operations, as well as one-off and bespoke manufacturing. We also offer two versions – Standard and Advanced, meaning that you can choose the version most suited to your individual requirements.

Construction Edition is ideal for a wide range of civil engineering, construction and property development organisations. The system offers complete control over finances, subcontractors and projects, and allows businesses to track costs, and profit, for every job or across the business as a whole.

Servicing & Repairs Edition is suited to companies who deal with on-site or off-cite repairs and maintenance, as well as working on client inventory. Repair jobs can be tracked and schedules, and finances are fully integrated with the repair process,allowing for more accurate reporting of income and expenditure. Ideal for technical services companies such as IT repair, plumbing, heating engineers, mechanics and more.

Projects Edition offers powerful reporting of project based and departmental financial performance. Ideal for project based businesses i.e. events management, media companies, property development and more. isolate project costs and drill down into detail to discover the full impact of every decision on year end performance.

All versions are suitable for small, medium, or even large businesses and we offer a fully customisable Enterprise Solution for businesses with more specific requirements.

How safe is my data?

Statistically speaking, your data is safer than with an onsite server. Unlike other “cloud” systems, we do not use mass market hosting providers and instead we use an ISO/IEC 27001:2013 compliant secure data centre based in the UK, meaning that your data never leaves the UK. Your data is also backed up twice daily to a seperate backup server, also based in the UK, for added peace of mind.

How long has Hudman been providing business software?

Hudman has been providing business software since 2005 and we work with a wide range of UK businesses, across a variety of sectors and industries. However, we completely understand that some clients may have concerns about relatively new entrants, after all, nobody was ever fired for recommending the market leader! This is a decision that individual businesses have to make, but we would also point out that no company is immune to problems. Thankfully, a wide range of UK businesses have chosen to place their trust in us, and we hope you do too. We are happy to provide references on request and we are also happy to talk about additional protection options if you do have any concerns at all.

Do I still need an accountant?

One of the major advantages of using Hudman is that you have a better idea of your performance and get the opportunity to make decisions before problems arise. Your relationship with your accountant will become more important as you will get to focus more time on making strategic decisions, and less time processing data or “fire-fighting”.

You can provide your accountant with access to the system so that he/she is always up to date with performance; and meetings become more productive. Best of all, accountant access is included free of charge and you can even choose the level of access required – full access, read only access or customised access levels.

Additional help & on-site consultancy services.

We have attempted to make Central ERP® as straightforward as possible to use, but any new application will take time for users to become comfortable in using, so be sure to plan for thorough training and testing once the application has been set up and configured in the way you intend to use it.

If however, you have more complex needs, or if you have a large number of users then you can take advantage of our implementation and training service, which provides a full and seamless transfer onto the system. We can arrange for a Hudman expert to visit you, or if you prefer we can arrange a remote training webinar for any number of staff. Please contact us for more information.

Getting started

How long does it take to get started?

You can start immediately, but some businesses will need more time and help to make the transition as effective as possible. Smaller businesses who have less complicated operations will find that they can jump straight in and start using the system straight away. Larger businesses may need to train staff, or incorporate more complex processes into the system and luckily, this is something we can help with.

If you think your business might need help with implementation, training or if you have a more bespoke requirement then please contact us or visit our on-site consultancy services page for more information.

Plan your requirements.

We recommend that you take some time to think about your business and how exactly you would like the system to work for you. The software is extremely versatile and can be used to suit any type of business, so it will help if you have a good idea of how your business works and what is required.

If for example all your sales are ‘cash sales’ (where a customer pays you immediately on presentation of the invoice/ receipt), there is no need to set up individual customer accounts. However if you have sales to customers on credit terms or want to keep track of sales by customer, setting up individual customer accounts will be important to you.

Or, if you have a small range of non-stock controlled purchases, for example ‘Stationary’, then you may be content to set up a single ‘Stationary’ purchase code. If however your purchases are more specific then you may want to set up a series of individual consumable stock/order items, to allow you to check supplier invoices against the pricing you have on record.

We offer a full range of consultancy services, including process mapping and change management, to help manage you through every step of the process.

Can I implement departments or functions one at a time?

Our software are extremely flexible and packed full of features that you won’t typically find elsewhere. However, you don’t need to use the entire system straight away and you can take the time to get used to the features as you go along. On the most basic level, you can use the system for just CRM or for inputting invoices. As time moves on and you become more comfortable, you can start to use additional features.

Accessing the system.

After registering for Central ERP® you will have received a username, password and link to access your installation. These are your personalised access details so please keep them safe and secure and do not share them with anyone. If you experience any issues logging in, or if you can’t find your login details please contact us and we’ll be happy to help.

System requirements.

You can log in to your accounts from any PC with broadband access but remember to use Mozilla Firefox, Google Chrome or similar ‘standards compliant’ web browser. We support the following browsers:

  • Mozilla Firefox
  • Google Chrome (mobile and desktop)
  • Internet Explorer (9 and above)
  • Safari
  • Opera
  • iOS and Android default browsers

Our software will work with almost any browser on a huge range of devices, and even though the system doesn’t require broadband, you should make sure that you have a reliable internet connection in order to get the most out of the system.

How do I enter company information?

You will need to enter basic details about the business including address and contact details which will appear on your invoices and other documentation, and this can be done by clicking on Settings, Company Settings, under the ‘gear’ icon in the top menu bar.

If your business is registered for VAT you will also need to set up the VAT Registration details by clicking on Accounts, VAT Registrations, from the main menu bar. You should also check that the default VAT Rates included with the application meet your particular business needs by clicking on Accounts, VAT Rates, from the main menu bar.

If you have employees and need to run a payroll, then you will need to set up tax and other deductions by clicking on Employees, Deductions, from the main menu bar, and then the individual employee records by clicking on Employees, Employee Accounts, again from the main menu bar.

How do I navigate around the system?

The system is designed to be as intuitive as possible and our development has been led by our clients needs. Business functions i.e. sales, purchasing, operations, accounts etc each have their own section under the main menu. There is also a helpful overview of each business function, showing the most up to date information.

Many older applications require ‘codes’ – codes for customers, supplier and stock items in particular. The application has a sophisticated ‘search and select’ capability, which together with Advanced Search on both customer and supplier listing screen, make such codes less critical. However, codes can still be useful, for example, in grouping types of stock by giving them a common part to their code, or differentiating customers or suppliers with similar names, so it is worth spending some time considering if you require your codes to be meaningful, and if so, what format they should take.

Can I import data?

You can import your customers, suppliers, employee hours and more; meaning that you can import from an existing software solution or from spreadsheets to reduce the amount of data entry required to get started. We also offer an implementation service for businesses with more complex needs, please contact us for more information.

How do I input customers and suppliers?

Customer and Supplier records can be set up by clicking on Sales, Customer Accounts, and Purchases, Supplier Accounts respectively from the main menu bar, but if you already hold these records electronically elsewhere, you may be able to import the records direct into this application – the initial set-up wizard will enable you to follow this procedure. We recommend that having imported such records, that you then select and edit these records, or at least a sample of them, to ensure the record looks as you would expect.

What are Stock & Order Items?

In this application, Stock and Order Items are the goods and services your business sells, buys, or make. We would suggest that you consider carefully what items you sell, buy, or make, and in the case of the latter, what items are used to make the make these goods, and have a clear and consistent policy on how items are identified and categorised.

How do I import Stock & Order Items?

The set-up wizard allow stock records held electronically elsewhere to be imported into this application, but it should be noted that only the basic stock details can be imported in this way, and that it is strongly recommended that stock records are subsequently edited and updated.

The application does not differentiate between raw materials/ components, levels of assembly, or finished stock items, but rather the relationship between a stock item and any components (including other assembled or manufactures stock items) is specified in the Manufacturing tab on the stock record. Therefore the application does not limit the number of levels on a ‘bill of material’, and quite complex assemblies can be set up.

Pricing

Are there any up-front costs?

You don’t need to pay anything up-front for Central ERP®. We do however offer an implementation and set-up service for businesses who require a bit more help with set-up, or for businesses who have more complex requirements. If this sounds like something your business might need, then please contact us, or visit our on-site implementation page for more information.

We also offer a fully customisable Enterprise Solution for businesses with more specific requirements, which will usually involve a fixed development cost.

What does my monthly fee include?

We strongly believe that every business should have access to a powerful range of features that can help to improve performance and profitability. Unlike other providers, we don’t limit the number of transactions, number of payroll employees or charge extra depending on your company structure.

Our monthly fee includes full time Hudman Support which provides access to personalised support from our team of Account Managers. You also get access to our Help Centre where you can find information on any type of query.

Do you charge for any additional services?

The short answer is “no”. However, we offer additional consultation and implementation support for businesses with more complex needs, please contact us or visit our on-site implementation page for more information.

We are also able to customise or redesign any aspect of the system, or add bespoke features if needed. This service is priced according to your individual requirements, but we will always ensure that our pricing is affordable and realistic for your business.

Billing / subscriptions

How does the free trial work?

You will be contacted during the free trial period by one of our Account Managers. Alternatively, you can contact us to set up your payment options.

How do I cancel my subscription?

There is absolutely no obligation with our software, and we completely understand that organisations and small businesses can have rapidly changing circumstances. We offer a ‘no hassle’ cancellation policy which will allow you cancel your subscription with immediate effect. All subscriptions are billed on a ‘whole month’ basis, meaning that you will not be billed for anything after the end of the current calendar month.

How do change or move from one version to another?

Unlike other software providers, our systems are seamlessly interchangeable. You can move from one edition / version to another with no need to reinvest in new software or move onto a separate platform. Central ERP® can be tailored over time to offer a mixture of features without the need to buy upgrades or reinstall software.

When will you debit my account?

There are various options for payment and each has its own debit date. Your preferred date will be accommodated wherever possible and will be discussed during the set-up process.

How do I add additional users?

As we offer various levels of user access, from ‘operators’ to full administrators we prefer to discuss your requirements. Our aim is to ensure that your additional user costs are realistic to encourage company-wide use of our software, which increases the effectiveness of our solutions. Costs vary according to the level of user access required, and the version in use, and we also offer bulk discounts for larger numbers of users.

Still need help?

If you haven't found an answer to your query, feel free to contact our support team.

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